Global Shipping & Returns
Have questions about shopping outside of the U.S.? Find answers to the most commonly asked questions below.
Shipping and processing times can vary, but most orders take 3 - 7 working days for delivery from your order date.
Shipping to the U.S.? Visit our US Shipping & Returns page for more information.
How do I shop if I'm shipping to a destination outside of the US?
Select the country where you will be shipping your order to, which will change the currency our prices are displayed in. When you are ready to checkout, you will see local payment methods and calculations for any additional taxes that are payable. You will also have the option to change the language in the checkout.
Please note that all ring sizes displayed are U.S. sizes, please see our ring size guide to determine your size.
What currency do you use?
We display and collect payments in the local currency when you select your shipping country. You will be charged in the currency listed at checkout.
Lightbox Jewelry is not responsible for any currency exchange fees charged by banks.
Do you offer e-gift cards for international customers?
For now, our e-gift cards are only available to customers shipping within the US.
Shipping and Handling Rates
Express Courier (Air)
3 to 5 business days*
What countries do you ship to?
Please follow this link for the full list of countries that we ship to.
When will I receive my order?
Shipping times can vary, but most orders are shipped within 2 working days of purchase, pending availability and credit verification. Once your order ships, we estimate you will receive your order within 3-5 working days of the ship date.
Currently, loose stones are only available to ship to Australia, Canada, Japan, Singapore, UK & US addresses. We are working hard to be able to offer this to more locations and will update our email database as soon as we are able to do so. We appreciate your patience and look forward to being able to ship to you soon!
How much does international shipping cost?
We offer free express shipping through DHL for all orders shipping to outside of the U.S.
How do I track my international order?
You can track your order by clicking the link in your order confirmation email.
Can I have my order delivered to a PO box?
We are unable to ship to PO boxes.
OUR RETURN POLICY
Our hope is that you are completely satisfied with your Lightbox Jewelry purchase. However, if you would like to a return an item, we are happy to offer returns within 30* days of the date your package was delivered. Your original shipping costs are non-refundable. Return shipping is 30 USD ($) charged in the currency the order was purchased in and will be deducted from your refund amount. Duties and taxes paid separately at checkout are non-refundable.
SALE Item Return Policy: Please note, items included in our Sale(s) or marked with a % off have been heavily discounted and are only eligible for returns within 14 days of the date your package was delivered.
To be eligible for a refund:
- All items must have their product tags intact, be in their original condition and returned inside their packaging.
- All returns must be authorized by Lightbox Jewelry. We will only accept returns that are returned using the prepaid USPS shipping label that we send to you at the time you request a return.
All items must be returned to us from the same country to which they were delivered.
- Jewelry sets must be returned together, unworn and in their original packaging. We are unable to accept returns of individual items within the set.
- Loose stones must arrive in their original condition and must not have been previously set.
- Engagement Rings cannot be engraved, resized or altered in any way, if they are this will be deemed nonrefundable. Made to order sizes are eligible for returns as normal.
- Travel Pouch If a full order is returned then the jewelry pouch must also be returned or its retail value will be deducted from any refund.
We reserve the right to reject any returns that do not meet these conditions; in the case that such items are returned, we will return these items to you. Defective or faulty items should be returned inside their original packaging where possible and within 90 days from date of delivery.
All items returned will be refunded to your original payment method. We are presently unable to offer exchanges. If you wish to purchase another replacement item, you may do this directly on our website.
Once we receive your return, please allow 8 - 15 business days for our warehouse to process your return and then 5 - 10 business days for your bank to post the refund to your account. We’ll send you a confirmation email once our team has processed your return, so you know your refund is on the way.
To return your item:
To begin the returns process, please visit our online global returns center. To start your return, you will need to enter your order number and email address and then select the items you wish to return.
There is a fee for international returns that will be deducted from your refund when the return is processed. This fee is approximately 30 USD ($) charged in the currency the order was purchased in and will be deducted from your refund amount. Any duties and taxes paid separately at checkout are nonrefundable.
Once you have requested your return, you will receive a prepaid shipping label which you can use to return the items using their original shipping box and packaging (this is to ensure the pieces stay protected on their way back to us). Please include a copy of your original dispatch note inside the box (your order will arrive with two copies, so in the event of a return you can keep one for your records). Please ensure your personal details (name, cell and email) are filled out on the dispatch note.
DUTIES & TAXES
Are taxes and duties included in my order total?
The way duties, taxes and other customs fees are treated is dependent on what country you are shipping to.
For Canada, we include the duties in the price that is displayed on each product page and sales tax is calculated at checkout. You will not need to pay any additional fees when your order arrives.
For the UK, Europe, Australia, New Zealand, Hong Kong and Singapore we include the duties and taxes in the price that is displayed on each product page.
This means you will not have to pay these fees separately when checking out or when your order arrives.
For all other countries, the duties and taxes that are payable to your local customs authority are calculated at checkout. In most cases, you will have the option to either:
- Pay the duties and taxes at the time of check out. The guarantees that you will not have to pay any additional fees at the time of delivery
- Pay the duties and taxes at the time of delivery. If you select this option, the courier will get in touch with you when the parcel arrives at your country to obtain payment ahead of delivering your parcel. Should you select this option and then refuse delivery, the return shipping costs will be deducted from your refund amount.
How are duties and taxes calculated?
Duties and taxes are calculated based on the items ordered, where they were made, your shipping destination and the value of your purchase.
These charges are determined by your local customs authority and includes:
- The Sales Tax applied by your country and
- Duties charged for processing by your country.
Are duties and taxes refundable on return orders?
Any duties and taxes collected separately at checkout and/or paid to your local customs authority at the time of your delivery are non-refundable. This is because Lightbox Jewelry are unable to recover these fees from your customs authority.