Price Drop

Why are your DEF stones (formerly Finest) now VS+?

We found through our consumer market research and studies, that when choosing a diamond, buyers place more value on stone color and cut. Based on these preferences, we streamlined our lab-grown diamond offering to provide the best adjusted price on our D,E, F stones, while ensuring we provide an excellent value at VS+ quality.

Why did you change your color grades? Why do you not provide stones at a single-color grade?

The customer is at the core of all our decisions, and we see interest across all color grades, including GH and IJ. By offering all three options at various price points, we maintain competitive pricing, deliver the most value, and empower customers to choose the lab-grown diamond that best fits their preferences.

Why does the setting cost vary?

Each style of jewelry uses a different amount of metal for its setting, with the final price for the piece determined by this variable setting cost, plus the price of the stone.  

Does your price drop impact any of your social commitments? 

Lightbox lab-grown diamonds are created in our state-of-the-art laboratory in Gresham, Oregon, using 100% renewable wind energy. We remain committed to a long-term carbon reduction plan that will further cut down emissions across our entire value chain.

Quality Verification

Why is there GIA verification only on certain lab-grown diamonds?

We’re introducing GIA verification for our highest quality DEF Loose stones first, to provide enhanced transparency and confidence for our customers. We will expand future verification to include additional color grades. 

How does the GIA verification work?

GIA verification is the process of confirming the authenticity and quality of a lab-grown diamond. The GIA report represents the highest standard of reliability, consistency and integrity in diamond grading, and our approach to quality verification through GIA provides independent third-party assessment of our stones using a random sampling process. Starting with our DEF white round brilliant Loose stones, we will provide a statistically significant sample from each production run to be graded, ensuring the stones meet GIA’s stringent quality criteria for color, clarity and cut, allowing for the entire batch to be verified and sold as Lightbox stones.

    Why are technical specifications no longer printed? 

    As we continue to change our verification processes and provide detailed specifications based on the items you purchase, we want to ensure we are continuing to find ways to reduce our footprint. You will be able to print your specifications for every lab-grown diamond you purchase from our download page.

    Site & Account

    I'm having issues accessing lightboxjewelry.com, what should I do?

    If you're having any issues, drop us a note at team@lightboxjewelry.com and we'll get in touch to help you out.

    How can I subscribe to newsletters from Lightbox Jewelry?

    Easy! You can sign up for our newsletters here.

    I want to unsubscribe from your emails, how do I do this?

    Open one of your emails from Lightbox Jewelry and scroll down until you can see the ‘Unsubscribe’ link. Follow this link to our site where you can confirm your unsubscribe preferences.

    What does Lightbox Jewelry do with the data I provide?

    At Lightbox, we appreciate the trust you place in us when you choose to browse our site or create an account with us, and we take this responsibility seriously. You can read our privacy policy here.

    How do I create a Lightbox Jewelry account?

    You can create a Lightbox Jewelry account here.

    I’m having trouble accessing my account, or I’ve locked myself out, what should I do?

    Let us know by emailing us at team@lightboxjewelry.com. We aim to respond to all emails within 48 hours.

    I’ve forgotten my password, what should I do?

    To reset your password, visit the Login page here and click “forgot password”. You’ll then be emailed a reset link.


    Can I cancel or amend my order?

    Unfortunately we are unable to amend orders once they have been placed. Once you pay for your order, it may not be possible to change the order before it is dispatched. Please contact our Customer Care team as soon as possible by calling +1 (833) 270-3737 (find opening hours here). Whilst we will always attempt to cancel your order for you and prevent dispatch of the products, this may not be possible due to the speed with which orders are processed. If our Customer Care team is unable to cancel your order, you can return your order using the free returns label provided.

    Discount Codes

    Discount codes can only be applied to orders when entered at the checkout stage, they can not be applied to an order after it has been placed.

    Why has my order been cancelled?

    Your order may have been cancelled for a number of reasons including, but not limited to, payment or missing delivery information. If your order (or part of your order) is cancelled, the appropriate amount of money will be refunded to you. Refunds are completed within 14 days, but this may vary depending on your bank provider.

    How can I track my order?

    When your order is fulfilled you will receive a "Shipping Confirmation" email to let you know that it has been dispatched with a tracking link included.

    Can I get my order gift wrapped?

    We currently do not offer any gift wrapping, gift notes or gift receipt services.


    Our Jewelry

    What is the difference between laboratory-grown diamonds and natural diamonds?

    Lab-grown diamonds are diamonds that were grown by scientists in a lab. They share the same chemical makeup as natural diamonds, and are optically identical. The biggest differences between natural and lab-created diamonds are how they’re made, and how rare they are. We have lots of information for you to discover about our lab-grown diamond quality and how they're made.

    Do Lightbox diamonds come with certification or a guarantee?

    We produce our gems to a consistently high standard, so our solitaires don’t need individual certificates to describe them. Instead, you can learn about our standards of excellence for all Lightbox lab-grown diamonds in our quality verification documents. Each of our lab-grown diamonds larger than 0.2 carats is also laser inscribed with the Lightbox logo (but invisible to the naked eye), as a promise of quality.

      How do I measure my ring size?

      We know it is not always easy to get the perfect size and so we've put together a ring size guide to help you find the perfect fit, all from the comfort of your home. There you can download and print our digital ring sizer to measure your finger, or find the size of an existing ring. Remember, returns are always free, so you can shop risk free. 

      How do I find out someone else's ring size?

      We've put together a ring size guide to help you find the perfect fit - even if you're shopping for a gift for someone else. Download and print our digital ring sizer to find the right size, and remember, returns are always free, so you can shop risk free. 

      3D videos

      3D videos on the Lightbox website utilize cutting-edge 3D technology to provide customers with an immersive experience. This feature allows you to visualize how our exquisite jewelry pieces would look in a realistic manner, as if they were being viewed in person.

      I’d like to stock Lightbox Jewelry, who should I contact?

      If you're a retail partner interested in working with us, you can submit your information on our Partners page here.

      I’m a blogger or from an affiliate network and I'd like to work together, who should I contact?

      We’d love to chat! Please contact us at press@lightboxjewelry.com

      I’ve got a media/press inquiry, who should I contact?

      For any media or press inquiries, please contact us at press@lightboxjewelry.com

      Product Care

      Do you have warranty?

      Lightbox Jewelry provides a complimentary 1-year manufacturer’s warranty on all products purchased directly from lightboxjewelry.com. All Lightbox Jewelry products covered under this warranty must have a proof of purchase from lightboxjewelry.com. If you believe your piece has a manufacturer defect you may contact our Client Service team for an inspection of the piece. Once received, Lightbox Jewelry will inspect the piece and determine if the damage is covered under our warranty policy. We will repair the piece, or if necessary, replace it in part or in entirety if the issue has been raised within 1 year of purchase of your Lightbox Jewelry piece. It is the sole decision of Lightbox Jewelry as to whether to repair or replace your piece. Any products that have been altered in any way are not included in our warranty.

      Each customer will need to provide proof of purchase from Lightboxjewelry.com. The piece being reviewed will need to be unaltered and Lightbox’s internal diamond inscription verified if applicable.

      Please note that the warranty provided by Lightbox Jewelry does not cover faults caused by: 

      - general wear and tear;

      - accidental loss or damage;

      - deliberate damage, misuse, or neglect; or

      - repairs or attempted repairs not carried out by Lightbox Jewelry.

      How do I store my jewelry?

      Store your lab-grown diamond jewelry separately to avoid any scratches or surface damage.

      Can I wear my jewelry all the time?

      Avoid wearing your jewelry while exercising, swimming, playing sports or doing household chores. Remove your jewelry for lasting wear.

      How do I clean my jewelry?

      Clean your lab-grown diamond regularly with a soft, dry cloth. For a deeper clean, soak your jewelry in a bowl with a small amount of mild, diluted dish soap. Give it a gentle polish with a soft-bristle baby toothbrush and rinse. Pat dry with a lint-free cloth.

      How do I care for my jewelry?

      Keep your jewelry away from lotions, perfumes and hand sanitizers because they can affect the metal. Always put your jewelry on after makeup, hairspray, lotion or perfume.


      How long will it take until I receive my items?

      We always aim to deliver your order between 1-3 working days after we have confirmed your order depending on what delivery method you choose (standard or express). Note that delivery times are estimates and that deliveries could take somewhat longer during peak season (such as Christmas). We do not dispatch on weekends or bank holidays. To be able to receive your order with our express alternative you need to place your order before 2pm on weekdays (Monday - Friday). Orders placed on weekends (Saturday & Sunday) are processed the next working day (with exceptions for bank holidays). Sometimes during busy campaigns (such as sale) we might make the express delivery unavailable.

      How much is delivery?

      Standard Secure Fedex delivery (delivered within 3 - 5 business days) is free for all orders. We also offer Secure Express Overnight Fedex delivery, (order before 2pm EST Monday - Thursday) at a cost of 25 USD.

      Where do you deliver?

      We ship to all 50 states & Washington, DC. Unfortunately, we do not ship to U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses.

      We also ship to over 50 countries around the world, from Australia, Canada, Hong Kong, Singapore and the U.K, check out our global shipping page to see the full list of countries. 

      How do I choose a different delivery address?

      Within the checkout process. Here you can specify your shipping address and separate billing address.

      Can I track my order?

      When your order is shipped from our warehouse, we will send you an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise. Orders are traceable from when they are shipped, you can check its progress in the delivery confirmation email.

      I've got the shipping notification but can not track my order?

      Tracking information for standard delivery can sometimes take up to 24 hours to be available. Try again after 24 hours from when you have received your order confirmation. If you still can't see your tracking information please contact us.

      What happens if I’m not at home when you deliver my order?

      If you are not home when our courier attempts delivery, or if the parcel doesn’t fit through the letter box, they will leave a note telling you where you can collect your parcel. Your parcel will be held there for 18 calendar days.

      I am missing an item on my order

      Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular item(s) may change.

      If an item in your order is missing, check your emails to see if we have sent you information about an item which is out of stock. If out of stocks occur, we will send you an email to inform you about this. If this happens, no payment of these goods is taken. The delivery note will state which items are in this part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing and you have questions about this, please reach out to us.

      Do you practice part delivery?

      Lightbox Jewelry does not apply partial deliveries. An item that is sold out will be canceled from your order and will be credited from the total amount and shredded from your order. If this happens we will send you an email that inform you about this.

      Returns & Exchanges

      Holiday returns?

      Orders placed between Nov 1st 2023 - Dec 31st 2023 will have an extended 60 days return window from the date your package was delivered.

      How do I return my order?

      Our hope is that you are completely satisfied with your Lightbox Jewelry purchase. However, if you would like to a return an item, we are happy to offer returns within 30 days of the date your package was delivered. You can process your return via our returns portal here for US customers and here for non US customers. 

      What is your return policy?

      To be eligible for a refund or exchange:

      All items must have their product tags intact, be in their original condition and returned inside their packaging.

      All items must be returned to us from the same country to which they were delivered.

      - Jewelry sets must be returned together, unworn and in their original packaging. We are unable to accept returns of individual items within the set.

      - Loose stones must arrive in their original condition and must not have been previously set.

      - Travel Pouch If a full order is returned then the jewelry pouch must also be returned or its retail value will be deducted from any refund.

      All returns and exchanges must be authorized by Lightbox Jewelry. We will only accept returns that are returned using the prepaid USPS shipping label that we send to you at the time you request a return.

      We reserve the right to reject any returns that do not meet these conditions; in the case that such items are returned, we will return these items to you. Defective or faulty items should be returned inside their original packaging where possible and within 90 days from date of delivery.

      What is your Sale return policy?

      All sale/clearance items are only eligible for returns or exchanges within 14 days of the date your package was delivered.

      How long do I have to wait for my refund? 

      Once we receive your return, please allow 8 - 15 business days for our warehouse to process your return and then 5 - 10 business days for your bank to process the refund to your account. We’ll send you a confirmation email once our team has processed your return, so you’ll know your refund is on the way.

      Can I exchange my order?

      US customers are able to make exchanges via our returns portal here. For international customers we currently do not offer exchanges.