Shipping and Returns

Holiday Shipping & Delivery

• Christmas cut off for delivery on or before 24th Dec

  18th Dec 2024 - Australia / New Zealand / South Korea / US standard 3 day

  19th Dec 2024 - Japan / Hong Kong / Singapore / UK / Europe

  20th Dec 2024 - Canada / UAE / US Overnight

• New Year cut off for delivery on or befor 31st Dec

  24th Dec 2024 - Australia / New Zealand / South Korea / US standard 3 day

  26th Dec 2024 - Japan / Hong Kong / Singapore / UK / Europe

  27th Dec 2024 - Canada / UAE / US Overnight

US Shipping and Handling

Global Shipping and Handling

• How do I shop if I'm shipping to a destination outside of the US?

  Select the country where you will be shipping your order to, which will change the currency our prices are displayed in. When you are ready to checkout, you will see local payment methods and calculations for any additional taxes that are payable. You will also have the option to change the language in the checkout.

• What currency do you use?

  We display and collect payments in the local currency when you select your shipping country. You will be charged in the currency listed at checkout. Lightbox Jewelry is not responsible for any currency exchange fees charged by banks.

• International shipping of loose stones

  Currently, loose stones are only available to ship to Australia, Canada, Japan, Singapore, UK & US addresses. We are working hard to be able to offer this to more locations and will update customers via our email newsletter as soon as we are able to do so.

• How do I track my international order?

  You can track your order by clicking the link in your order confirmation email.

• What countries do you ship to?

  Armenia

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Australia

  Duties and taxes included in price displayed

  Austria

  Duties and taxes included in price displayed

  Azerbaijan

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Bahrain

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Bangladesh

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Belgium

  Duties and taxes included in price displayed

  Belize

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Bhutan

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Bolivia

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Brunei Darussalam

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Bulgaria

  Duties and taxes included in price displayed

  Cambodia

  Duties and taxes calculated at checkout; option to pay at checkout or upon deliver

  Canada

  Duties and taxes included in price displayed

  Chile

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Colombia

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Costa Rica

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Croatia

  Duties and taxes included in price displayed

  Cyprus

  Duties and taxes included in price displayed

  Czech Republic

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Denmark

  Duties and taxes included in price displayed

  Dominican Republic

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  East Timor

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Ecuador

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  El Salvador

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Estonia

  Duties and taxes included in price displayed

  Finland

  Duties and taxes included in price displayed

  French Guiana

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Georgia

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Germany

  Duties and taxes included in price displayed

  Guatemala

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Guyana

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Honduras

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Hong Kong

  Duties and taxes included in price displayed

  Hungary

  Duties and taxes included in price displayed

  Indonesia

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Ireland (Republic of)

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Israel

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Italy

  Duties and taxes included in price displayed

  Japan

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Jordan

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Laos

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Latvia

  Duties and taxes included in price displayed

  Lithuania

  Duties and taxes included in price displayed

  Luxembourg

  Duties and taxes included in price displayed

  Maldives

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Malta

  Duties and taxes included in price displayed

  Mongolia

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Nepal

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Netherlands

  Duties and taxes included in price displayed

  New Zealand

  Duties and taxes included in price displayed

  Nicaragua

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Oman

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Panama

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Paraguay

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Peru

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Philippines

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Poland

  Duties and taxes included in price displayed

  Puerto Rico

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Qatar

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Romania

  Duties and taxes included in price displayed

  Saudi Arabia

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Singapore

  Duties and taxes included in price displayed

  Slovak Republic

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Slovenia

  Duties and taxes included in price displayed

  Spain

  Duties and taxes included in price displayed

  Suriname

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Sweden

  Duties and taxes included in price displayed

  Taiwan

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Turkey

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  United Arab Emirates

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  United Kingdom

  Duties and taxes included in price displayed

  Uruguay

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

  Vietnam

  Duties and taxes calculated at checkout; option to pay at checkout or upon delivery

• Are taxes and duties included in my order total?

  The way duties, taxes and other customs fees are treated is dependent on what country you are shipping to. For Canada, we include the duties in the price that is displayed on each product page and sales tax is calculated at checkout. You will not need to pay any additional fees when your order arrives.

  For the UK, Europe, Australia, New Zealand, Hong Kong and Singapore we include the duties and taxes in the price that is displayed on each product page. This means you will not have to pay these fees separately when checking out or when your order arrives.

  For all other countries, the duties and taxes that are payable to your local customs authority are calculated at checkout. In most cases, you will have the option to either:

  — Pay the duties and taxes at the time of check out. The guarantees that you will not have to pay any additional fees at the time of delivery

  — Pay the duties and taxes at the time of delivery. If you select this option, the courier will get in touch with you when the parcel arrives at your country to obtain payment ahead of delivering your parcel. Should you select this option and then refuse delivery, the return shipping costs will be deducted from your refund amount. 

• How are duties and taxes calculated?

  Duties and taxes are calculated based on the items ordered, where they were made, your shipping destination and the value of your purchase. 

  These charges are determined by your local customs authority and includes:

  — The Sales Tax applied by your country and

  — Duties charged for processing by your country.

• Are duties and taxes refundable on return orders?

  Any duties and taxes collected separately at checkout and/or paid to your local customs authority at the time of your delivery are non-refundable. This is because Lightbox Jewelry are unable to recover these fees from your customs authority.

Returns

• How do I make a US return?

  To begin the returns process, please visit our online US returns center.

  Your original shipping costs are non-refundable, but the return shipping is free.

  Once you have registered your return, we will send you a prepaid USPS label you can use to return the items using their original shipping box and packaging (this is to ensure the pieces stay protected on their way back to us). Please include a copy of your original dispatch note inside the box (your order will arrive with two copies, so in the event of a return you can keep one for your records). Please ensure your personal details (name, cell and email) are filled out on the dispatch note.

  Please ensure you receive a proof of postage from the Post Office when you ship back your item as we are unable to issue refunds for items we do not receive back. We also will not accept liability for any items that might be lost in transit or don’t arrive should you choose an alternative shipment method.

  All items must be returned to us from the same country to which they were delivered.

• How do I make an international return?

  To begin the returns process, please visit our online global returns center.

  There is a fee for international returns that will be deducted from your refund when the return is processed. This fee is approximately 30 USD ($) charged in the currency the order was purchased in and will be deducted from your refund amount. Any duties and taxes paid separately at checkout are nonrefundable. Your original shipping costs are non-refundable.

  Once you have requested your return, you will receive a prepaid shipping label which you can use to return the items using their original shipping box and packaging (this is to ensure the pieces stay protected on their way back to us). Please include a copy of your original dispatch note inside the box (your order will arrive with two copies, so in the event of a return you can keep one for your records). Please ensure your personal details (name, cell and email) are filled out on the dispatch note. 

  All items must be returned to us from the same country to which they were delivered.

• What are the terms and conditions for a return?

  To be eligible for a refund:

  — All items must have their product tags intact, be in their original condition and returned inside their packaging.
  — All returns must be authorized by Lightbox Jewelry. We will only accept returns that are returned using the prepaid USPS shipping label that we send to you at the time you request a return.

  — All items must be returned to us from the same country to which they were delivered.

  — Jewelry sets must be returned together, unworn and in their original packaging. We are unable to accept returns of individual items within the set.

  — Loose stones must arrive in their original condition and must not have been previously set.

  — If a full order is returned then the jewelry pouch must also be returned or its retail value will be deducted from any refund.

  We reserve the right to reject any returns that do not meet these conditions; in the case that such items are returned, we will return these items to you. Defective or faulty items should be returned inside their original packaging where possible and within 90 days from date of delivery.

  All items returned will be refunded to your original payment method. We are presently unable to offer exchanges. If you wish to purchase another replacement item, you may do this directly on our website.

  Once we receive your return, please allow 8-15 business days for our warehouse to process your return and then 5-10 business days for your bank to post the refund to your account. We’ll send you a confirmation email once our team has processed your return, so you know your refund is on the way.