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Shipping and Returns

Read below for details on shipping rates and speeds, or start a return.

US Shipping and Handling

We offer two secure shipping options via Fedex, standard and overnight expedited. The shipping methods offered during checkout may differ based on your specific shipping address and the items selected. All orders over $5,000 USD can only be shipped via Fedex overnight. Please note, we require a signature upon delivery.

We ship to all 50 states & Washington, DC. Unfortunately, we do not ship to U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. 

Orders received before 2pm EST Monday-Friday will be dispatched same day. Orders received after 2pm will be dispatched next business day.    

Fedex Standard (Free):
3 to 5 business days

Fedex Express Overnight ($25):
If order is placed before 2pm ET, Monday through Thursday, delivery is next day.
If order is placed after 2pm ET, Monday through Wednesday, delivery is day after next day.
If order is placed between Thursday 2pm ET and Friday 2pm ET, delivery is Monday.
If order is placed between Friday 2pm ET and Monday 2pm ET, delivery is Tuesday.

Global Shipping and Handling

We offer free express shipping through DHL for all orders shipping to outside of the U.S.

Shipping times can vary, but most orders are shipped within 2 working days of purchase, pending availability and credit verification. Once your order ships, we estimate you will receive your order within 3-5 working days of the ship date. 

Please note we are unable to ship to P.O. boxes.

Returns

Our hope is that you are completely satisfied with your Lightbox Jewelry purchase. However, if you would like to return an item, please see below for our returns policy.

—Full-Price Items: We are happy to offer free returns within 30 days of delivery.

—Sale or Clearance Items: We offer returns on sale or clearance items within 14 days of delivery.