FAQ: SITE & ACCOUNT

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If you're having any issues, drop us a note at team@lightboxjewelry.com and we'll get in touch to help you out.

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Easy! You can sign up for our newsletters here.

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Open one of your emails from Lightbox Jewelry and scroll down until you can see the ‘Unsubscribe’ link. Follow this link to our site where you can confirm your unsubscribe preferences.

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At Lightbox, we appreciate the trust you place in us when you choose to browse our site or create an account with us, and we take this responsibility seriously. You can read our privacy policy here.

How do I create a Lightbox Jewelry account?

You can create a Lightbox Jewelry account here.

I’m having trouble accessing my account, or I’ve locked myself out, what should I do?

Let us know by emailing us at team@lightboxjewelry.com. We aim to respond to all emails within 48 hours.

I’ve forgotten my password, what should I do?

To reset your password, visit the Login page here and click “forgot password”. You’ll then be emailed a reset link.