How long will it take until I receive my items?
We always aim to deliver your order between 1-3 working days after we have confirmed your order depending on what delivery method you choose (standard or express). Note that delivery times are estimates and that deliveries could take somewhat longer during peak season (such as Christmas). We do not dispatch on weekends or bank holidays. To be able to receive your order with our express alternative you need to place your order before 2pm on weekdays (Monday - Friday). Orders placed on weekends (Saturday & Sunday) are processed the next working day (with exceptions for bank holidays). Sometimes during busy campaigns (such as sale) we might make the express delivery unavailable.
How much is delivery?
Standard Secure Fedex delivery (delivered within 3 - 5 business days) is free for all orders. We also offer Secure Express Overnight Fedex delivery, (order before 2pm EST Monday - Thursday) at a cost of 25 USD.
Where do you deliver?
We ship to all 50 states & Washington, DC. Unfortunately, we do not ship to U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses.
We also ship to over 50 countries around the world, from Australia, Canada, Hong Kong, Singapore and the U.K, check out our global shipping page to see the full list of countries.
How do I choose a different delivery address?
Within the checkout process. Here you can specify your shipping address and separate billing address.
Can I track my order?
When your order is shipped from our warehouse, we will send you an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise. Orders are traceable from when they are shipped, you can check its progress in the delivery confirmation email.
I've got the shipping notification but can not track my order?
Tracking information for standard delivery can sometimes take up to 24 hours to be available. Try again after 24 hours from when you have received your order confirmation. If you still can't see your tracking information please contact us.
What happens if I’m not at home when you deliver my order?
If you are not home when our courier attempts delivery, or if the parcel doesn’t fit through the letter box, they will leave a note telling you where you can collect your parcel. Your parcel will be held there for 18 calendar days.
I am missing an item on my order
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular item(s) may change.
If an item in your order is missing, check your emails to see if we have sent you information about an item which is out of stock. If out of stocks occur, we will send you an email to inform you about this. If this happens, no payment of these goods is taken. The delivery note will state which items are in this part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing and you have questions about this, please reach out to us.
Do you practice part delivery?
Lightbox Jewelry does not apply partial deliveries. An item that is sold out will be canceled from your order and will be credited from the total amount and shredded from your order. If this happens we will send you an email that inform you about this.