FAQ: RETURNS & EXCHANGES

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TITLE: HOW DO I RETURN MY ORDER?
TEXT: If you are unhappy with your purchase you have 30* days to return it to us, which you can process via our returns portal here. All refunds completed within 14 days, but this may vary depending on your bank provider. are re having any issues, drop us a note at team@lightboxjewelry.com and we'll get in touch to help you out. 

For international customers please see our "Global Shipping & Returns" page here for full details as.

*All orders placed between 1st Nov - 31st Dec 2021 have an extended 60 days return period. 

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TITLE: CAN I EXCHANGE MY ORDER?
TEXT: US customers are able to make exchanges via our returns portal here. For international customers we currently do not offer exchanges.