FAQ: RETURNS & EXCHANGES
How do I return my order?
Our hope is that you are completely satisfied with your Lightbox Jewelry purchase. However, if you would like to a return an item, we are happy to offer returns within 30 days of the date your package was delivered. You can process your return via our returns portal here for US customers and here for non US customers.
What is your return policy?
To be eligible for a refund or exchange:
All items must have their product tags intact, be in their original condition and returned inside their packaging.
All items must be returned to us from the same country to which they were delivered.
- Jewelry sets must be returned together, unworn and in their original packaging. We are unable to accept returns of individual items within the set.
- Loose stones must arrive in their original condition and must not have been previously set.
- Travel Pouch If a full order is returned then the jewelry pouch must also be returned or its retail value will be deducted from any refund.
All returns and exchanges must be authorized by Lightbox Jewelry. We will only accept returns that are returned using the prepaid USPS shipping label that we send to you at the time you request a return.
We reserve the right to reject any returns that do not meet these conditions; in the case that such items are returned, we will return these items to you. Defective or faulty items should be returned inside their original packaging where possible and within 90 days from date of delivery.
What is your Sale return policy?
Items included in our Sale(s) or marked with a % off have been heavily discounted and are only eligible for returns within 14 days of the date your package was delivered.
How long do I have to wait for my refund?
Once we receive your return, please allow 8 - 15 business days for our warehouse to process your return and then 5 - 10 business days for your bank to process the refund to your account. We’ll send you a confirmation email once our team has processed your return, so you’ll know your refund is on the way.
Can I exchange my order?
US customers are able to make exchanges via our returns portal here. For international customers we currently do not offer exchanges.