FAQ: RETURNS & EXCHANGES

HOW DO I RETURN MY ORDER?
Our hope is that you are completely satisfied with your Lightbox Jewelry purchase. However, if you would like to a return an item, we are happy to offer returns within 30* days of the date your package was delivered. You can process your return via our returns portal here for US customers and hear for non US customers.  

*All orders placed between 25th Nov - 31st Dec 2022 have an extended 45 days return period, this excludes SALE items see above for more details. 

SALE ITEM RETURN POLICY
Please note, items included in our Sale(s) or marked with a % off have been heavily discounted and are only eligible for returns within 14 days of the date your package was delivered.

HOW LONG DO I HAVE TO WAITE FOR MY REFUN? 
Once we receive your return, please allow 8 - 15 business days for our warehouse to process your return and then 5 - 10 business days for your bank to post the refund to your account. We’ll send you a confirmation email once our team has processed your return, so you know your refund is on the way.

CAN I EXCHANGE MY ORDER?
US customers are able to make exchanges via our returns portal here. For international customers we currently do not offer exchanges.