Do you have warranty?

Lightbox Jewelry provides a complimentary 1-year manufacturer’s warranty on all products purchased directly from lightboxjewelry.com. All Lightbox Jewelry products covered under this warranty must have a proof of purchase from lightboxjewelry.com. If you believe your piece has a manufacturer defect you may contact our Client Service team for an inspection of the piece. Once received, Lightbox Jewelry will inspect the piece and determine if the damage is covered under our warranty policy. We will repair the piece, or if necessary, replace it in part or in entirety if the issue has been raised within 1 year of purchase of your Lightbox Jewelry piece. It is the sole decision of Lightbox Jewelry as to whether to repair or replace your piece. Any products that have been altered in any way are not included in our warranty.

Each customer will need to provide proof of purchase from Lightboxjewelry.com. The piece being reviewed will need to be unaltered and Lightbox’s internal diamond inscription verified if applicable.

Please note that the warranty provided by Lightbox Jewelry does not cover faults caused by: 

- general wear and tear;

- accidental loss or damage;

- deliberate damage, misuse, or neglect; or

- repairs or attempted repairs not carried out by Lightbox Jewelry.

How do I store my jewelry?

Store your lab-grown diamond jewelry separately to avoid any scratches or surface damage.

Can I wear my jewelry all the time?

Avoid wearing your jewelry while exercising, swimming, playing sports or doing household chores. Remove your jewelry for lasting wear.

How do I clean my jewelry?

Clean your lab-grown diamond regularly with a soft, dry cloth. For a deeper clean, soak your jewelry in a bowl with a small amount of mild, diluted dish soap. Give it a gentle polish with a soft-bristle baby toothbrush and rinse. Pat dry with a lint-free cloth.

How do I care for my jewelry?

Keep your jewelry away from lotions, perfumes and hand sanitizers because they can affect the metal. Always put your jewelry on after makeup, hairspray, lotion or perfume.