FAQ: OUR JEWELRY

What is the difference between laboratory-grown diamonds and natural diamonds?

Lab-grown diamonds are diamonds that were grown by scientists in a lab. They share the same chemical makeup as natural diamonds, and are optically identical. The biggest differences between natural and lab-created diamonds are how they’re made, and how rare they are. We have lots of information for you to discover about our lab-grown diamond quality and how they're made.

Do Lightbox diamonds come with certification or a guarantee?

We produce our gems to a consistently high standard, so our solitaires don’t need individual certificates to describe them. Instead, you can learn about our standards of excellence for all Lightbox lab-grown diamonds in our tech spec. Each of our lab-grown diamonds larger than 0.2 carats is also laser inscribed with the Lightbox logo (but invisible to the naked eye), as a promise of quality.

What are your T&Cs on Engagement Rings

Engagement rings cannot be returned if they have been engraved, resized or altered in any way, if they are this will be deemed nonrefundable.  All pink and blue styles along with white styles in sizes 7.5 - 9 are made to order which have a 2 - 3 week additional processing window before shipping. 

Solitaire Rings:

• We recommend purchasing this ring in your final size, or exchanging for the correct size if the ring does not fit perfectly.
• If you choose to resize, we recommend only sizing up or down a maximum of 1 size.
• If altered by a 3rd party, this piece will no longer fall under the Lightbox warranty and will not be eligible for returns.

Halo Rings:

• We recommend purchasing this ring in your final size, or exchanging for the correct size if the ring does not fit perfectly.
• If you choose to resize, we recommend only sizing up or down a maximum of 1/2 size.
• If altered by a 3rd party, this piece will no longer fall under the Lightbox warranty and will not be eligible for returns.

How do I measure my ring size?

We know it is not always easy to get the perfect size and so we've put together a ring size guide to help you find the perfect fit, all from the comfort of your home. There you can download and print our digital ring sizer to measure your finger, or find the size of an existing ring. Remember, returns are always free, so you can shop risk free. 

How do I find out someone else's ring size?

We've put together a ring size guide to help you find the perfect fit - even if you're shopping for a gift for someone else. Download and print our digital ring sizer to find the right size, and remember, returns are always free, so you can shop risk free. 

I’d like to stock Lightbox Jewelry, who should I contact?

If you're a retail partner interested in working with us, you can submit your information on our Partners page here.

I’m a blogger or from an affiliate network and I'd like to work together, who should I contact?

We’d love to chat! Please contact us at press@lightboxjewelry.com

I’ve got a media/press inquiry, who should I contact?

For any media or press inquiries, please contact us at press@lightboxjewelry.com