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We currently only ship to the United States and Canada but you are welcome to continue browsing our site, and sign-up to our newsletter for updates.

Learn more about our shipping and returns here.

Frequently Asked Questions


THE JEWELRY 

WHAT IS THE DIFFERENCE BETWEEN LABORATORY-GROWN DIAMONDS AND NATURAL DIAMONDS?

Lab-grown diamonds are diamonds that were grown by scientists in a lab. They share the same chemical makeup as natural diamonds, and are optically identical. The biggest differences between natural and lab-created diamonds are how they’re made, and how rare they are. We have lots of information for you to discover about lab-grown diamonds and how they're made.

DO LIGHTBOX DIAMONDS COME WITH CERTIFICATION OR A GUARANTEE?

We produce our gems to a consistently high standard, so our solitaires don’t need individual certificates to describe them. Instead, you can learn about our standards of excellence for all Lightbox lab-grown diamonds in our tech spec. Each of our lab-grown diamonds larger than 0.2 carats is also laser inscribed with the Lightbox logo (but invisible to the naked eye), as a promise of quality.

HOW DO I MEASURE MY RING SIZE?

We know it is not always easy to get the perfect size and so we've put together a ring size guide to help you find the perfect fit, all from the comfort of your home. There you can download and print our digital ring sizer to measure your finger, or find the size of an existing ring. Remember, returns are always free, so you can shop risk free. 

HOW DO I FIND OUT SOMEONE ELSE'S RING SIZE?

We've put together a ring size guide to help you find the perfect fit - even if you're shopping for a gift for someone else. Download and print our digital ring sizer to find the right size, and remember, returns are always free, so you can shop risk free. 

I’D LIKE TO STOCK LIGHTBOX JEWELRY, WHO SHOULD I CONTACT?

If you're a retail partner interested in working with us, you can submit your information on our Partners page here.

I’M A BLOGGER OR FROM AN AFFILIATE NETWORK AND I’D LIKE TO WORK TOGETHER, WHO SHOULD I CONTACT?

We’d love to chat! Submit your information on our Partners page here.

I’VE GOT A MEDIA/PRESS INQUIRY, WHO SHOULD I CONTACT?

For any media or press inquiries, please contact us at press@lightboxjewelry.com

SITE & ACCOUNT

I'M HAVING ISSUES ACCESSING LIGHTBOXJEWELRY.COM, WHAT SHOULD I DO?

If you're having any issues, drop us a note at team@lightboxjewelry.com and we'll get in touch to help you out. 

HOW CAN I SUBSCRIBE TO NEWSLETTERS FROM LIGHTBOX JEWELRY?

Easy! You can sign up for our newsletters here. 

I WANT TO UNSUBSCRIBE FROM YOUR EMAILS, HOW DO I DO THIS?

Open one of your emails from Lightbox Jewelry and scroll down until you can see the ‘Unsubscribe’ link. Follow this link to our site where you can confirm your unsubscribe preferences.

WHAT DOES LIGHTBOX DO WITH THE DATA I PROVIDE?

At Lightbox, we appreciate the trust you place in us when you choose to browse our site or create an account with us, and we take this responsibility seriously. You can read our privacy policy here.

HOW DO I CREATE A LIGHTBOX ACCOUNT?

You can create a Lightbox account here.

I’M HAVING TROUBLE ACCESSING MY ACCOUNT, OR I’VE LOCKED MYSELF OUT, WHAT SHOULD I DO?

Let us know by emailing us at team@lightboxjewelry.com. We aim to respond to all emails within 24hrs.

I’VE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?

To reset your password, visit the Login page here and click “forgot password”. You’ll then be emailed a reset link.