COOKIES NOTICE

We use cookies to understand how this website is used and to improve your customer experience. By using this website, you consent to this. To find out more about why we use cookies or how to disable them, please see our Cookie Policy

Frequent Asked Questions

THE JEWELRY 

WHAT IS THE DIFFERENCE BETWEEN LABORATORY-GROWN DIAMONDS AND TRADITIONAL DIAMONDS?

Lab-grown diamonds share the same physical, chemical and optical characteristics as rare, natural diamonds.  But the process needed to create them is different from nature, so while they are neither as valuable or precious, they are just as sparkly, just as hard.

HOW ARE LIGHTBOX DIAMONDS MADE?

A tiny piece of lab-grown diamond, rather like a seed, is placed into a plasma reactor. This plasma is then heated to 4000 Kelvin (over 6000 degrees Fahrenheit). The plasma is then bombarded with carbon atoms. Gradually the tiny crystal grows and after 400 to 500 hours, you can cut it into a polished stone. 

DO LIGHTBOX DIAMONDS COME WITH CERTIFICATION OR A GUARANTEE?

We produce our gems to a consistently high standard, so our solitaires don’t need certificates to describe them. They are all high quality, just different sizes. Instead, each diamond larger than 0.2 carats will be laser inscribed with the Lightbox logo (but invisible to the naked eye). As a promise of quality.

WHEN CAN I SHOP LIGHTBOX JEWELRY?

You’ll be able to shop Lightbox Jewelry a little later in 2018.  For a sneak preview, visit our ‘Coming Soon’ page.

If you’d like to be first to know when we launch later this year you can sign up for our newsletters or email us at hello@lightboxjewelry.com

WHERE WILL LIGTHBOX BE AVAILABLE?

You’ll be able to order Lightbox Jewelry directly from this site.

I’D LIKE TO STOCK LIGHTBOX JEWELRY, WHO SHOULD I CONTACT?

If you're a retail partner interested in working with us, please contact us at partners@lightboxjewelry.com

I’M A BLOGGER OR FROM AN AFFILIATE NETWORK AND I’D LIKE TO WORK TOGETHER, WHO SHOULD I CONTACT?

We’d love to chat! Contact us at partners@lightboxjewelry.com

I’VE GOT A MEDIA/PRESS ENQUIRY, WHO SHOULD I CONTACT?

For any media or press inquiries, please contact us at press@lightboxjewelry.com

SITE & ACCOUNT

I'M HAVING ISSUES ACCESSING LIGHTBOXJEWELRY.COM, WHAT SHOULD I DO?

If you're having any issues, drop us a note at hello@lightboxjewelry.com and we'll get in touch to help you out. 

HOW CAN I SUBSCRIBE TO NEWSLETTERS FROM LIGHTBOX JEWELRY?

Easy! You can sign up for our newsletters here. 

I WANT TO UNSUBSCRIBE FROM YOUR EMAILS, HOW DO I DO THIS?

Open one of your emails from Lightbox Jewelry and scroll down until you can see the ‘Unsubscribe’ link. Follow this link to our site where you can confirm your unsubscription.

CAN YOU TELL ME WHERE MY DATA IS SAVED?

At Lightbox, we appreciate the trust you place in us when you choose to browse our site or create an account with us, and we take this responsibility seriously. You can read our privacy policy here.

HOW DO I CREATE A LIGHTBOX ACCOUNT?

You can create a Lightbox account here.

I’M HAVING TROUBLE ACCESSING MY ACCOUNT, OR I’VE LOCKED MYSELF OUT, WHAT SHOULD I DO?

Let us know by emailing us at team@lightboxjewelry.com. We aim to respond to all emails within 24hrs.

I’VE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?

To reset your password, visit the Login page here and click “forgot password”. You’ll then be emailed a reset link.