Frequently Asked Questions
WHAT IS THE DIFFERENCE BETWEEN LABORATORY-GROWN DIAMONDS AND TRADITIONAL DIAMONDS?
Lab-grown diamonds share the same physical, chemical and optical characteristics as rare, natural diamonds. But the process needed to create them is different from nature, so while they are neither as valuable or precious, they are just as sparkly, just as hard.
HOW ARE LIGHTBOX DIAMONDS MADE?
A tiny piece of lab-grown diamond, rather like a seed, is placed into a plasma reactor. This plasma is then heated to 4000 Kelvin (over 6000 degrees Fahrenheit). The plasma is then bombarded with carbon atoms. Gradually the tiny crystal grows and after 400 to 500 hours, you can cut it into a polished stone.
DO LIGHTBOX DIAMONDS COME WITH CERTIFICATION OR A GUARANTEE?
We produce our gems to a consistently high standard, so our solitaires don’t need certificates to describe them. They are all high quality, just different sizes. Instead, each diamond larger than 0.2 carats will be laser inscribed with the Lightbox logo (but invisible to the naked eye), as a promise of quality.
WHERE WILL LIGHTBOX BE AVAILABLE?
You’ll be able to order Lightbox Jewelry directly from this site.
I’D LIKE TO STOCK LIGHTBOX JEWELRY, WHO SHOULD I CONTACT?
If you're a retail partner interested in working with us, you can submit your information on our Partners page here.
I’M A BLOGGER OR FROM AN AFFILIATE NETWORK AND I’D LIKE TO WORK TOGETHER, WHO SHOULD I CONTACT?
We’d love to chat! Submit your information on our Partners page here.
I’VE GOT A MEDIA/PRESS INQUIRY, WHO SHOULD I CONTACT?
For any media or press inquiries, please contact us at firstname.lastname@example.org
SITE & ACCOUNT
I'M HAVING ISSUES ACCESSING LIGHTBOXJEWELRY.COM, WHAT SHOULD I DO?
If you're having any issues, drop us a note at email@example.com and we'll get in touch to help you out.
HOW CAN I SUBSCRIBE TO NEWSLETTERS FROM LIGHTBOX JEWELRY?
Easy! You can sign up for our newsletters here.
I WANT TO UNSUBSCRIBE FROM YOUR EMAILS, HOW DO I DO THIS?
Open one of your emails from Lightbox Jewelry and scroll down until you can see the ‘Unsubscribe’ link. Follow this link to our site where you can confirm your unsubscribe preferences.
WHAT DOES LIGHTBOX DO WITH THE DATA I PROVIDE?
HOW DO I CREATE A LIGHTBOX ACCOUNT?
You can create a Lightbox account here.
I’M HAVING TROUBLE ACCESSING MY ACCOUNT, OR I’VE LOCKED MYSELF OUT, WHAT SHOULD I DO?
Let us know by emailing us at firstname.lastname@example.org. We aim to respond to all emails within 24hrs.
I’VE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?
To reset your password, visit the Login page here and click “forgot password”. You’ll then be emailed a reset link.